IMPORTANT COMMUNITY NOTICE
Help Us Launch Strong
Catch a Ride is transitioning from an employment based program to a fully expanded public transit service for Waupaca County and the City of Waupaca. We are excited to get started — and we want to be clear about how the service will work at first.
Advanced Booking at Launch
When Catch a Ride first launches:
- All rides are requested to be booked 24 - 48 hours in advance
- This helps us learn where rides are needed and how to serve as many people as possible
- It allows us to schedule drivers and vehicles across the county
- It helps us build a service that is safe and reliable
Urgent or same-day rides: If you have an urgent need, you may try to request a same-day ride. Please know that same-day rides will be very limited when the service first starts.
Trip Purpose at Launch
During the first few weeks of service, we will focus first on rides for:
- Medical or healthcare related trips
- Work and job-related trips
- Grocery or food access related trips
As we grow our driver team, and understand travel patterns, we will expand availability for other trip purposes, like retail shopping, errands, and social trips.
Staffing & Start-Up Period
For the first 3–6 weeks, service may feel slower or more limited while we:
- Hire and train more drivers (our driver team is tripling in size and our training is extensive)
- Expand staffing for our call center
- Fine-tune our technology routing and mapping technology with the travel patterns for Waupaca County residents
We appreciate this is very challenging and we are doing our very best to get up to full capacity as soon as possible.
Why We’re Asking for Advance Booking—Just for Now
As Waupaca County Catch a Ride begins this next phase of public transit service, we are starting thoughtfully and responsibly to ensure that those who rely on transportation the most are served first.
During the early launch period, riders are asked to schedule trips 24–48 hours in advance. This temporary step allows us to prioritize essential trips—such as rides to work, medical appointments, dialysis, and grocery access—while we continue hiring additional drivers and bringing more vehicles online to serve the full 750+ square miles of Waupaca County.
We understand that urgent situations can come up unexpectedly. If you have a same-day need, such as a vehicle breaking down, a child developing a sudden fever, or needing to pick up critical medications like insulin, we encourage you to call our team directly. While same-day rides cannot be guaranteed during this early phase, we will always do our best to accommodate urgent requests when capacity allows.
Advance booking helps us manage limited early resources so that someone needing a ride to work or essential healthcare is not displaced by non-essential trips during the startup period. This request is temporary and will be adjusted as staffing and fleet capacity expand. We deeply appreciate the community’s patience and partnership as we build a safe, reliable, and equitable transit service.
Brought to you by
Urgently Hiring Call Center & Driver Team Members to Expand the Service!
How Much Does It Cost?
Fares are based on distance (one way):
- 0 - 5 Miles: $3.00
- 5-10 Miles: $4.00
- 10+ Miles: $5.00
Important to Know:
- Riding with someone? The second rider gets $1 off!
- Personal Care Attendants (PCA) ride free
- Children age 5 and under ride free with an adult
You will always know the price before your ride is confirmed.
When is the Service Available?
- Monday: 5:00 AM - 12:00 AM
- Tuesday: 5:00 AM - 12:00 AM
- Wednesday: 5:00 AM - 12:00 AM
- Thursday: 5:00 AM - 12:00 AM
- Friday: 5:00 AM - 12:00 AM
- Saturday: 6:00 AM - 12:00 AM
- Sunday: 8:00 AM - 4:00 PM
Holiday Schedule
The Waupaca County Catch a Ride program follows the holidays of the County, and no service will be available: Martin Luther King Jr. Birthday - Jan 19, 2026, Memorial Day - May 25, 2026, Independence Day - July 4, 2026, Labor Day - Sept 7, 2026, Thanksgiving - Nov 26, 2026, Christmas Eve - Dec 24, 2026 , Christmas Day - Dec 25, 2026, New Year's Eve - Dec 31, 2026.
Where Can I Go?
Waupaca County Catch a Ride serves the entire county and a 3 mile radius - including New London. Trips must start and end within the service area.
How Can I Request a Ride?
Call, Tap, or Click to Request Your Ride
CALL US - 7 DAYS A WEEK
Contact Us Monday - Sunday from 5:00 AM to 12:00 AM (Midnight) - 920-214-8214
USE THE CATCH A RIDE APP
Download the Catch a Ride App on your smartphone.
REQUEST YOUR RIDE ONLINE
Use the web to schedule your trip from your home computer or tablet.
Booking Rules at Launch
- Rides are strongly encouraged to be requested at least 24 hours ahead
- Only medical/healthcare, employment, and food access trips will be accepted for the service initially to support essential rides as a top priority
- Same-day rides may be be very limited
- Booking options will expand as the service is fully staffed beyond the launch period
Learn How the Service Began
Check out the video highlighting Waupaca County Catch a Ride when it launched in 2023 for employment services. Meet a few of our first partners and riders using the program to get to work.
Questions?
We are happy to support you and answer any questions you may have about the new public transit service. We will respond within 24 - 48 hours! Thank you!
Email: support@catcharide.org
Phone: 920.214.8214
Title VI
Feonix - Mobility Rising operates its programs and services without regard to race, color, national origin, disability, sex, age, religion, income status or limited English proficiency (LEP) in accordance with Title VI of the Civil Rights Act and Americans with Disabilities Act (ADA).
For more information and the procedures to file a complaint, contact Feonix - Mobility Rising, Email titlevi@feonix.org , Phone 920.214.8214
©Copyright 2025 Feonix - Mobility Rising